Refund policy

Here's a return and refund policy draft for Beirut Jewel Store:

Return and Refund Policy

Thank you for shopping at Beirut Jewel Store. Your satisfaction is our priority, and we are committed to providing you with a positive experience. Please read our return and refund policy carefully to understand the conditions under which returns and refunds are accepted.

1. Returns

  • Eligibility for Return: Products are eligible for return within 14 days from the date of delivery, provided they are unused, in their original packaging, and include all tags and accessories.
  • Non-Returnable Items: Customized or personalized items, earrings (for hygiene reasons), and items marked as final sale are non-returnable.
  • Return Process: To initiate a return, please contact us at beirutjewelstore.lb@outlook.com with your order number and reason for the return. We will guide you through the process and provide instructions on how to send back the product.

2. Refunds

  • Eligibility for Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Processing Time: If approved, refunds will be processed within 5–7 business days. Refunds are issued to the original payment method, and processing times may vary depending on your bank or card issuer.
  • Partial Refunds: Items returned not in their original condition or with missing parts (not due to our error) may be eligible for a partial refund, determined at our discretion.

3. Exchanges

If you wish to exchange an item for a different size or style, please contact us within 14 days of receiving your order at beirutjewelstore.lb@outlook.com. Exchanges are subject to product availability.

4. Damaged or Defective Items

We take great care in inspecting each product before shipment. If you receive a damaged or defective item, please notify us within 3 days of receiving it. Email photos of the defect or damage to beirutjewelstore.lb@outlook.com. We will work with you to resolve the issue, including providing a replacement or refund where applicable.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except for items received damaged or defective.
  • Original shipping fees are non-refundable, except in cases where the return is due to an error on our part.

Contact Us

If you have any questions or need assistance, please reach out to us at: